File a complaint

We continually strive to ensure the quality of our website and to provide a safe platform for our customers. Nevertheless, if you believe that our website contains illegal content or services, or content that otherwise violates the rules of credit card companies or other regulatory authorities, we invite you to file a complaint. You may consider content that is copyrighted, involves minors, incites hatred, or is related to drugs or terrorism. Below are instructions on how to file a complaint.

Email us at complaints@hellodate.net with all relevant details of your concern. Please include as much possible information to help us quickly understand and assess the problem.

What happens next
  • After you submit your complaint, you will receive an acknowledgement of receipt of your complaint.
  • Within seven business days, our compliance team will thoroughly investigate your complaint and resolve the problem issue that is the subject of your complaint. You will receive a notification with the results of our investigation and the actions taken.
  • In case there is evidence of illegal content, we will remove that content immediately.
Confidentiality

Your privacy and security are important to us. All complaints will be kept confidential, and your information will only be used for processing the complaint.

We are committed to providing a safe and compliant environment. We want to thank you very much for your help.

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